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Survey Platform

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The leading device-friendly survey software on the market

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The leading device-friendly survey software on the market

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Whether you’re a small non-profit organization or a large corporation, our cost-effective, real-time customer survey solutions will streamline your data collection and analysis efforts and deliver actionable insights that will drive informed business decisions. Unlike most survey software solutions that only gather information from a subset of customer touchpoints, our proprietary platform is uniquely capable of listening to customer feedback and opinions at every touchpoint across feedback channels. Use SurveyManager™ to easily create beautiful surveys using our pre-built templates, then deploy them on any browser using our mobile-friendly HTML5 survey software or on TouchPoint Mobile™, the most comprehensive native mobile survey app on the market today, compatible with all iOS, Android, and Windows smartphones and tablets. Once data has been collected, use Opinionmeter’s comprehensive analytics engine to obtain 360° business insights which can be exported via a robust set of reporting options.
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TouchpointTM SUPPORTS

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Compatible with all major browsers across all devices – desktop/laptop, tablet, phone

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Compatible with all iOS, Android, and Windows mobile devices

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SOLUTION FEATURES

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SURVEY DESIGN WIZARD

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Build and share online surveys in minutes with our easy to use survey design wizard. Easily incorporate embedded data, branching, skip logic, piping, action alerts, and randomization.

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RESPONSIVITY

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Build responsive online surveys that adapt to any platform and reach customers regardless of the device they are using.

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QUESTION LIBRARY

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Take advantage of our library of commonly-used questions, supporting over 35 question types. Include interactive media and maps within your questions and responses.

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OFFLINE MODE

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No internet connection is required to collect data! Our system will automatically go to “online mode” once an internet connection is restored.

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DIGITAL
SIGNAGE

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Run informational or promotional videos, images or messages during idle time between surveys.

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INSTRUCTIONAL
VIDEOS

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Benefit from dozens of video tutorials, designed to introduce you to key functions and features of the platform.

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COMPLETE BRAND &
DESIGN CONTROL

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Extend your brand to your online surveys. Customize your survey themes with logos, colors, fonts, buttons, you name it!

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MULTI-LANGUAGE
SUPPORT

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Supports all languages, including right to left justified

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ENTERPRISE COLLABORATION

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Configure access through user hierarchy and privileges. Use API to integrate with other business processes.

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LOCATION AND TIME DATA

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Collect information on the location where the data was collected and at what time it was collected for audit, compliance or other reasons.

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360˚ ANALYTICS

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REPORTING FEATURES

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MULTI-CHANNEL
REPORTING

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Combine data sources from multiple feedback channels into one integrated dashboard for a unified view of customer insight.

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SCHEDULED
REPORTS

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Schedule your customized survey reports for automatic delivery by email in any format: Excel, PowerPoint, PDF, Word.

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CUSTOMIZED LIVE
DASHBOARDS

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Visualize your customer experience through live dashboards. Track multiple feedback channels in one interactive dashboard.

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EVENT-BASED
ALERTS

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Send criteria-based real-time alerts to one (or several) designated parties, by e-mail or text, for corrective action.

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SMART LOGIN ACCESS

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Give your clients 24/7 access to real-time and personalized survey results. Set user-level permissions to view specific analyses and reports.

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FILTERS

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See how different groups answer specific questions. Filter responses to any question or combination of questions, including keyword search for text comments.

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ADVANCED INTEGRATION

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Get key insights to the right people in the right format – Opinionmeter integrates with common business software systems

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RESPONDENT-LEVEL VIEW

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Drill down into the respondent level view from any report and gain access to the meta data for that individual respondent, including date, time, duration and GPS coordinates.

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WHITE LABELING

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Use your company’s branding and colors across your surveys, mobile apps, and portals

Modify the “About Us” and “Info” pages of the app

Private domain for your surveys

Fully customizable templates & themes for surveys to match your branding and corporate ID system
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TEST DRIVE Touchpoint™

It takes 15 minutes or less…

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100% Secure and confidential, your information won’t be shared with anyone.

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