Are Employees Engaged?

Part 7 of our series on Goals for CX Management Employees are one of a company’s two greatest assets. They are the customer facing ‘faces’ that influence how customers behave. Like customer experience, employee engagement has become a top priority … Read More

Is There an Exchange?

Part 6 of our series on Goals for CX Management The critical measure of success is whether a transaction occurred- did the customer make a purchase? A straightforward value of the transaction is measured by the amount of the purchase. … Read More