Entries by Doug Burton

Let’s Discuss Your CX Program at Insight Exchange in Atlanta May 3-4

Let’s Discuss Your CX Program at Insight Exchange in Atlanta May 3-4 Join Opinionmeter and 300 of your colleagues at this year’s CXPA Insight Exchange conference in Atlanta. With keynote speakers including Renee Cacchillo of Safelite, Curtis Kopf of Premera Blue Cross, and Doug Woodard of CapitalOne, the conference should be a fact-filled learning experience […]

Opinionmeter Just Got a Whole New Look!

We’re excited to announce the launch of our new streamlined Survey Manager platform! And we’re hosting an upcoming webinar to give you an up-close first-hand look! Coming in May to a device near you–an all-new, completely redesigned and streamlined user experience driving the powerful Opinionmeter platform that you use every day. That’s right, the completely […]

Using the Power of “I Don’t Know” in Your Customer Satisfaction Survey

Economics professor and “Freakonomics” author Steven Levitt knows a thing or two about collecting data-but he can’t always convince others the value of gathering new information. For example, advertising executives at a well-known retail store once refused to take his advice because it would mean admitting they didn’t know a vitally important fact: do newspaper […]

How to Respond to Negative Customer Feedback

If you work in customer service, you know that your customers’ experience with your business can make or break your reputation. When your customers have a great experience with your company, they often praise your business. They may even refer others to your company through this positive feedback. But when customers have a bad experience […]

7 Unexpected but Important Ways to Use Customer Feedback Once You Have It

In our previous blog post, we mentioned how you can use survey results to assemble testimonials, find referrals, and generally spread the good word about your company’s quality offerings and exceptional customer care. in this post we’ll discuss how you can glean even more useful information from customer feedback if you know what to look for! Below, you’ll find […]

Improving Your Patient Experience in 3 Easy Steps

OK, it’s a bold title. But also a statement about remembering that improving, even on a large scale, need not be overly complicated. Let’s consider our three step approach. We’ll start with a review. No healthcare provider reading this will dispute the importance of delivering high-quality care for their patients. It’s the goal, the mission, […]