Turn feedback and operational data into actionable insights.
Collect feedback, score, benchmark, and operationalize actionable insights.
Over 9 million surveys, forms and sensory ballots completed across multiple industries.
One powerful platform, three powerful applications.
Customer Experience, Employee Engagement, Patient Experience. Eliminate guesswork by identifying problems and taking corrective action.
Compliance, Risk Assessment, Audit and more. Collect consistent data, identify and remedy safety and compliance issues faster.
Sensory Testing Solution
Sensory evaluation ballot. Data capture and analytics for the Food/Beverage and Consumer goods sensory evaluation.
Powerful analytics and reporting engine for trusted results.
Standard & custom scoring enables insight into an organization's or department's performance over time.
- Customizable score based on question and response weight
- Standard CSAT, CES, NPS, Risk, and Safety scores
- Benchmark and visualize results on an interactive dashboard
A powerful feature that enables you to assign and receive tasks in real time, thereby helping users resolve issues quickly.
- Create actions directly or based on response branching
- Assign to individuals or groups and send in-app notifications
- Complete, re-assign, escalate, and update tasks
- Track open, in progress, and completed actions in dashboard
Looking for a solution that will help you automate your reporting process? Save time and money with our accurate, flexible, custom reports.
- Create your report with simple question and response selection flow
- Add text, charts, and word clouds summarizing response results
- Automate your sharing to report groups that are set to your dispatch frequency
Join the list of thousands of customers who have trusted Opinionmeter over the years.
Take advantage of over 100 features to build, brand, collect, analyze, report and share results.
Build your survey, form, or ballot in seconds with our easy-to-use drag and drop template builder. Collect responses faster by showing only the pertinent fields based on previous answers with our skip logic branching feature. Custom brand your online surveys with your logo, colors, fonts, and buttons. Even include multi-lingual support, including right-to-left justified.
Schedule and distribute via email, SMS, or online/offline mobile app. Assign templates to single or multiple assets under single or multiple locations. Send reminders to users to ensure they complete checklists in a timely manner. Allow users to assign and receive corrective actions in-app or from the platform.
Your workers truly can be your eyes and ears in the field by capturing photos, videos, and audio recordings to illustrate exactly what’s happening on-site. Access forms anywhere, anytime - even without internet access! Increase accountability by enabling field reps to collect a digital signature and time-, date-, and location-stamps.
Share reports immediately to respond to problems in the field in minutes instead of hours or days. Track multiple feedback channels in one interactive dashboard. Schedule your customized reports for automatic delivery by email in any format. Add text, charts, and word clouds to summarize response results.
Take your data anywhere using simple integrations and maintain your existing workflow. Opinionmeter's platform easily connects to your analytics and storage tools. Whether you're using a local drive, Google Drive, One Drive, Dropbox, Tableau or Box.
A national Retail Brand used Touchpoint® to measure customer satisfaction. Using our proprietary scoring system, the retailer measured the same departments in multiple locations and used those scores to set benchmarks and reward improvements over time.
A Healthcare Clinic was able to increase customer satisfaction at urgent care clinics by providing short kiosk surveys using our Touchpoint® appliction. TouchPoint® led to increased efficiency and improved patient service, resulting in the clinics being allocated more funding to service patients.
A regional Environmental Company applied our FieldChecklist® solution so that field engineers could follow a verified list of actions at each site. In the event that a field engineer ran into a challenge, FieldChecklist® supplied real time data to commence action. This saved the company time and resources and insured compliance.
Food & Beverage
A multi-billion dollar global Food & Beverage company uses the sensory evaluation solution, SensoryPro®, to automate paper and spreadsheet-based sensory testing and evaluation workflows. SensoryPro® is currently being used by over 300 food scientists in 14 food labs across the US.
Here's what our customers say about us.
"Opinionmeter's platform is used to measure customer feedback on very local and tactical issues. These are issues that we could not always previously research as the more traditional methods were not cost-effective. The beauty of the Opinionmeter is they are fairly economical, easy to use, and portable, so they can be moved from station to station.”
~ Jim Muir
“Opinionmeter’s advanced branching logic allows us to determine why someone rates us low on a particular question and enables our staff to problem-solve and therefore improve the customer experience.”
~ Russell Allen
Marketing Coordinator, Vidant Wellness Center
“It is an excellent tool for seeing where you need to focus. All clients have been very impressed with it and the amount of information it has provided.”
~ Susan Rose
“We have found the Opinionmeter to be a highly effective customer feedback mechanism that has given us real business intelligence.”
~ Gloria Segun-Lean
NNB International Bank Plc
We strive to deliver the best experience we can. Get in touch!