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Customer Satisfaction

The Complete Customer Satisfaction Survey Solution

Go beyond traditional surveys and gain meaningful customer insight
with highly-accurate, real-time feedback gathered right at the Point-of-Experience

Schedule a Demo ›

 

Capture Customer Insight

Real-time feedback from the Point-of-Experience

  • Create, edit, distribute, gather, & analyze with ease
  • Gather customer feedback from web, mobile, kiosk & more
  • View and distribute results & online dashboards
  • Start quickly with one of our pre-built templates
  • Let our experts help guide you every step of the way

Schedule a Demo ›

Trusted by Some of the World’s Smartest Companies

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kerry
underground
baystate-health
rei
colgate
public-trans
bofa
hersheys
cedar
underarmor
microsoft
kaiser

“We helped Kohl’s become the highest rated organization in customer experience in its class—
and maintain this leadership for years.”

~ Dr. Pawan Singh

 

Features of Our Customer Satisfaction Survey Solution

Point-of-Experience Feedback

Get real-time feedback from all customer touch points. Whether in-store, mobile or on the web, you’ll have a comprehensive view all within one integrated feedback platform.

Instant Alerts

Management is notified in real-time when a customer provides feedback that meets predetermined risk thresholds. These alerts enable staff to engage customers while still on-site.

 

Customized Dashboards

Visualize your real-time feedback the way you need. Structured and unstructured data is presented in live dashboards, accessible on-demand or by scheduled delivery.

Social Analytics

Our text analytics engine decodes customer commentary, identifying phrases, themes and keywords to let you understand and predict trends and be alerted to outliers.

 

Metrics Design

Develop metrics that are aligned with your strategic goals. We present metrics that are normalized to provide consistency over time and across multiple surveys.

Internal Benchmarking

Customize questions by store, department, manager, or even staff level. Measure and track both organizational and departmental results simultaneously.

 

Predictive Analytics

Gain insight into a customer’s experience to determine what is working and what can be improved. Establish predictive analytics to reliably forecast business outcomes.

Advanced Integration

Your data is always available to the right people at the right time and in the right format, whether using our integrated reporting or pulling data into external systems.

 
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Custom CX Feedback Survey Reports

Aggregate the most important Customer Experience metrics into a custom feedback report that can be shared across the organization:  pulled on-demand or scheduled for future delivery. Opinionmeter’s advanced dashboards deliver your customer insights into a unified view of overall performance.

Take a Test Drive with One of Our Templates

Retail Merchandise Survey Template

Try this sample template for measuring satisfaction levels from retail customers. Start surveying with any of our pre-built templates. Then add or change questions as needed. Or create a new survey from scratch.

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