The Complete Customer Satisfaction Survey Solution
Go beyond traditional surveys to fully understand the total customer experience.
Gather real-time Point-of-Experience feedback at each touchpoint in the customer journey.
No credit card required!
Capture Real-time Customer Feedback at the Point of Experience.
Our customer survey solution is a combination of our real-time customer feedback technology and the expertise of our market research division. The combination of our cutting-edge customer feedback technology and broad expertise provides comprehensive solutions for organizations interested in achieving meaningful change within their operations and ultimately providing superior quality of service and customer satisfaction.
Opinionmeter’s powerful customer feedback survey solution enables you to better understand and improve the total customer experience by gaining insight at each touchpoint in the customer journey. At the core of our customer satisfaction solution is the ability to continuously capture real-time customer feedback from the point of experience. Our unique multi-channel listening platform supports structured as well as unstructured data collection modalities. Customer commentary, social media, surveys and customer feedback streams are integrated into one holistic view of the customer experience.
“The response from the staff responsible for visitor surveying has been overwhelmingly positive. Our leadership is delighted to have immediate feedback on our programs and exhibitions so we can promptly assess and address visitor needs. And the customer support has been terrific.”
~ Kurt Koller, Pacific Science Center
Over the past 25 years, Opinionmeter has partnered with service organizations of all sizes to deliver powerful customer service survey solutions that are based on real-time customer feedback gathered directly from the customer at the moment they are experiencing the product or service.
No credit card required
We will never sell your email.
Ask questions from anyone, anywhere, at any time and gain real-time insight.
Capture real-time customer feedback from the point of experience. Opinionmeter’s multi-channel listening platform provides unique insights by delivering customer satisfaction surveys at each touchpoint in the customer journey.
Continuously monitor your customer conversations through customer feedback surveys, social media, and web commentary and gain a comprehensive understanding of the total customer experience.
Generate actionable intelligence with powerful analytics and live dashboards. Visualize insights from all customer feedback channels in a single unified view and make faster, more insightful business decisions.
Opinionmeter’s multi-channel engagement platform provides access to real-time feedback from all customer touchpoints, whether they’re in-store, mobile or on the web. Our suite of feedback technologies ensure a comprehensive and nuanced view of the customer experience, all within one integrated feedback platform.
Front-line staff are notified in real-time whenever a customer provides feedback that meet predetermined risk thresholds. These real-time service alerts are delivered by email or text message, enabling staff to react immediately and provide instant service recovery.
Live dashboards will be custom designed for your organization in a way you wish to visualize the real-time feedback gathered from each customer experience channel. Structured as well as unstructured data will be displayed in real-time. The live dashboards are accessible on-demand through the web portal or delivered on a scheduled basis throughout the organization based on permissions.
Our text analytics engine will decode customer commentary identifying phrases, themes and keywords, and distills individual actionable insights tied to operational categories. Track customer experience metrics and scores across categories, locations and individuals, understand and predict trends and be alerted to outliers.
We will develop metrics that are aligned with your strategy. Proper metrics are critical to developing meaningful insights and driving excellence in every part of your organization. We present the data in the form of metrics which are single numbers derived from a set of responses to one question or multiple questions. All metrics are normalized to 100 to provide consistency over time and across multiple studies.
Large organizations with multiple locations are able to customize questions down to the store, department, manager, even staff levels. This provides a baseline for measuring the overall organization (internal benchmarking), as well as individual departments that may wish to include survey questions pertaining to their specific needs.
The number one objective for customer engagement programs is to gain insight into customer’s experience and determine what is working and what can be improved upon. The first and most critical step in this process is to start with a valid survey instrument. This will provide you with instant insights as well as predictive analytics – reliably predict business outcomes.
Your data should be available when and where you need it. Opinionmeter’s SurveyManager makes it possible to deliver insights to the right people at the right time and in the right format. Whether you plan to use our integrated reporting tools or pull data into external systems through our RESTful API, our platform is built to scale.
“We love Opinionmeter and have found the survey system easy to install, manage, and move. We deploy specific surveys for departments and providers and have placed them throughout our company.”
~ Carol Lewis, Quincy Medical Group