Survey Reporting

Real-Time Survey Reports

Opinionmeter Survey reporting provides the tools you need to transform insights into accurate and informed business decisions.

 

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Survey Reporting Drives Insight for Better Decisions

It’s critical that we understand what customers really think about our products and services, while they are experiencing them – not days or weeks later. The Opinionmeter survey report feedback platform provides real-time point-of-experience customer insight through multiple feedback channels.

Research shows that 70% of customer defection is due to a poor experience. In spite of this, only 4% of dissatisfied customers tell the brand of their issues.

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Powerful Analysis and Reporting

Share feedback from surveys via real-time web reports, export them to PowerPoint, Excel, Word, PDF or SPSS, or schedule your survey reports to be delivered automatically

  • Triggered email alerts
  • Sharable web reports
  • Cross tabulations
  • Advanced mobile capabilities
  • Schedule report delivery
  • Custom dashboards
  • Export to SPSS
  • And much, much more.
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Custom Survey Reporting

Aggregate the most important metrics into a custom feedback reports that can be shared with colleagues, pulled on-demand or scheduled for delivery. Opinionmeter’s advanced dashboards deliver your customer insights into a unified view of overall performance.

Survey Feedback Features

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Multi-Channel Reporting

Combine data sources from multiple feedback channels into one integrated dashboard for a unified view of customer insight.

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Scheduled Reports

Schedule your customized survey reports for automatic delivery by email in any format: Excel, PowerPoint, PDF, Word.

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Event-based Reporting

Set time or event-based triggers within your survey instrument for automatic report generation and distribution.

 
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Custom Dashboards

Gain customer insights faster through live survey dashboards customized specifically the way you need to visualize your feedback data.

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Dashboard for all sizes

Analyze your data from any mobile device regardless of the platform. Our dashboard technology is responsive!

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Smart Login Access

Give your clients 24/7 access to real-time and personalized survey results. Set user-level permissions to view specific analyses and reports.

 
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Filters

See how different groups answer specific questions. Filter responses to any question or combination of questions, including keyword search for text comments.

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Data Management (API)

RESTful APIs are available for real-time data exchange between web servers. Use data import and export wizards to manage and integrate data between external systems.

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Respondent-level View

Drill down into the respondent level view from any report and gain access to the meta data for that individual respondent, including date, time, duration and GPS coordinates.

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Want to Take a Deeper Dive?
Here Are Some Additional Resources!

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Videos

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Whitepapers

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Sample Surveys

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Case Studies

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Articles & Press

 

Trusted by some of the world’s smartest companies:

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kerry
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baystate-health
rei
colgate
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bofa
hersheys
cedar
underarmor
microsoft
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“We love Opinionmeter and have found the survey system easy to install, manage, and move. We deploy specific surveys for departments and providers and have placed them throughout our company.”

~ Carol Lewis, Quincy Medical Group

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