It’s critical that we understand what customers really think about our products and services, while they are experiencing them – not days or weeks later. The Opinionmeter survey report feedback platform provides real-time point-of-experience customer insight through multiple feedback channels.
Research shows that 70% of customer defection is due to a poor experience. In spite of this, only 4% of dissatisfied customers tell the brand of their issues.
Share feedback from surveys via real-time web reports, export them to PowerPoint, Excel, Word, PDF or SPSS, or schedule your survey reports to be delivered automatically
Aggregate the most important metrics into a custom feedback reports that can be shared with colleagues, pulled on-demand or scheduled for delivery. Opinionmeter’s advanced dashboards deliver your customer insights into a unified view of overall performance.
“We love Opinionmeter and have found the survey system easy to install, manage, and move. We deploy specific surveys for departments and providers and have placed them throughout our company.”
~ Carol Lewis, Quincy Medical Group
No credit card required!