Case Studies

Case Studies

Learn how Opinionmeter can help you improve your customer experience!

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Opinionmeter Customer Showcase

Improving the customer experience is achieved one moment at a time across each touchpoint in the customer journey. Here are few examples of how our customers have optimized their customer experience through the use of Opinionmeter’s feedback platform and solutions.

Charlotte Radiology

To evaluate, monitor and improve customer satisfaction, communication and delivery of services.

CHALLENGES:

Kiosk design: Required security, portability and height adjustment all in one.

Staff Engagement: The survey had to be presented to the patient by staff. This was disruptive to their busy …
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West Lothian Healthcare

West Lothian Healthcare NHS Trust is an integrated Trust providing primary (GP and Community) and secondary (hospital) care for the population of West Lothian and part of West Edinburgh. It also provides specialist services for the Southeastern area of Scotland.

CHALLENGES:

West …
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Case Studies Parenthood

Planned Parenthood Mohawk Hudson (PPMH) provides quality reproductive health care and education to 12 counties in New York. Our Education and Medical departments were interested in direct patient satisfaction feedback surveys but a paper survey was inconsistent and not eco-friendly. …
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MetLife

Metlife is the largest insurance company in Mexico. MetLife serves both private and public sectors, with their primary product focus on health insurance, life insurance and retirement services.

CHALLENGES:

Recently MetLife Mexico launched a satisfaction survey initiative. Beginning in early 2012, MetLife …
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Zonnehuisgroup

Zonnehuisgroup North is one of the largest healthcare organizations in the Netherlands specializing in the treatment and housing of the elderly with medical support needs.

CHALLENGES:

Zonnehuisgroup North is using the CQ index; a national standard in the Netherlands used by all …
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Dun Laoghaire-Rathdown County Council

Market in the Park is a Sunday market run by Dun Laoghaire-Rathdown County Council in the People’s Park, Dun Laoghaire, Ireland. After less than a year in service at the time, the market was still in its infancy and still …
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Southampton City Council

Southampton’s Leisure Services department provide a diverse range of services including Museums, Art Galleries, Libraries, Tourism, Sports and Recreation. They pride themselves on customer service and are always keen to hear visitor feedback.

CHALLENGES:

Southampton City Council was looking for new ways …
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Pacific Science Center

Pacific Science Center (PACSCI) in Seattle, Washington is a not-for-profit science foundation bringing the thrill of science, math, and technology to its visitors through interactive and innovative exhibits and programs. Through its primary facility in Seattle, the environmental education center …
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NNB International Bank Plc

NNB International Bank Plc (NNB) is a premiere financial services operator in Nigeria with branches nationwide.The bank is strategically focusing on the introduction of new customer care (CRM) strategies that will enhance customer adoption of the new service delivery channels, …
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Bank of America

A case of bank customer satisfaction: Bank of America is one of the world’s largest financial institutions with operations in more than 40 countries. It was the first to have a truly United States retail franchise, with 5,900 full service …
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Serco Leisure

Based in the U.K., Serco is one of the world’s leading service and outsourcing companies. By successfully managing organizational design and change, they help national and local governments around the world to improve services across all aspects of their activities. …
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Avenance

Avenance is an on-site catering company that provides a range of refreshment solutions to over 600 locations across the UK. The company works hard at delivering qualitative and commercial value for clients as well as creating a pleasurable dining experience …
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London Underground

London Underground is a major business, with over three million passenger journeys a day, some 500 peak trains, 253 stations owned (275 served), more than 12,000 staff and vast engineering assets.

CHALLENGES:

As part of the Secure Station Scheme run by the …
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Pacific Science Center

Pacific Science Center (PACSCI) in Seattle, Washington is a not-for-profit science foundation bringing the thrill of science, math, and technology to its visitors through interactive and innovative exhibits and programs. Through its primary facility in Seattle, the environmental education center …
Read More »

Elo TouchSystems

Many companies strive to improve customer satisfaction and loyalty by better understanding their customers’ experiences with the company’s products or services. Gathering voice of the customer (VOC) data typically involves using multiple tools including interviews, focus groups, paper-based surveys and …
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Multinational Oil & Gas Company – Field Data Capture

The Problem – A major US Energy Company realized they needed to transition away from Paper Checklists as the critical information was extremely difficult to retrieve and thousands of man hours lost in tracking it down, causing issues with regulators …
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MultiTech Systems: customer success story

The key to capturing the best understanding of a consumer’s thinking and satisfaction regarding a product or business is to ask them at their point-of-experience – the place of their purchase decision or their experience with the business. Opinionmeter uses …
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Serco Leisure

Based in the U.K., Serco is one of the world’s leading service and outsourcing companies. By successfully managing organizational design and change, they help national and local governments around the world to improve services across all aspects of their activities. …
Read More »

Vaticinate

Vaticinate provides marketing services to small businesses and organizations, especially those in technology and the intersection of the arts and technology. Their services include marketing audits, primary and secondary market research, marketing strategy and plan development.

CHALLENGES:

Vaticinate was charged by its …
Read More »

Multinational Oil & Gas Company – Field Data Capture

The Problem – A major US Energy Company realized they needed to transition away from Paper Checklists as the critical information was extremely difficult to retrieve and thousands of man hours lost in tracking it down, causing issues with regulators …
Read More »

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