The Patient Advocacy department at the James A. Haley Veterans’ Hospital has implemented Opinionmeter’s patient feedback technology to capture real-time veteran feedback at the point-of-care.
San Leandro, CA / October, 2014 – The Patient Advocacy department at the James A. Haley Veterans’ Hospital has implemented Opinionmeter’s patient feedback technology to capture veteran feedback at the point-of-care. By hearing directly from the veteran while they are experiencing the care, VA management are able to rapidly measure the effectiveness of change implementation underway at the VA to improve veteran care.
Real-time Point-of-Care Feedback
Opinionmeter’s patient satisfaction feedback tools enable medical centers to capture patient feedback at the point of care, in real time. Opinionmeter’s survey technology can monitor feedback through multiple channels simultaneously including: Onsite through mobile survey apps and survey kiosks andOnline through web and email as well as social media listening. Capturing onsite feedback at the time the patient is receiving care, enables medical staff to provide real time service recovery.
Opinionmeter’s reporting capabilities provide roll‐up/drill‐down analytics via real-time web‐based dashboards. The system provides the capability of monitoring continuous patient sentiment and feedback scores in real time. Because the SurveyManager is web-hosted, there is nothing to download, no software to install. No maintenance. No administration. Opinionmeter’s software is HIPAA compliant.
Opinionmeter’s customer feedback solutions are widely used in a variety of industries, including healthcare, retail, food-service, financial services, the public sector and higher education. Opinionmeter is committed to helping organizations gain valuable real-time point-of-experience feedback from its customers. “No more waiting weeks or months for feedback results, Opinionmeter offers instantaneous feedback, allowing front-line staff to react in real time to the customer’s needs”, explains Strickland, CEO of Opinionmeter International.
About Opinionmeter – www.opinionmeter.com
Opinionmeter International is a leading provider of Do-it-Yourself (DIY) customer feedback software tools, with an emphasis on mobile research including offline survey apps. Offering real-time customer survey solutions, Opinionmeter enables its clients to capture spontaneous, ‘voice of the customer’ feedback at the Point-of-Experience (the moment the customer experiences the product or service). Being a mixed-mode, cross-platform provider, Opinionmeter can deploy its survey solutions onto a wide range of devices (including devices running Android, Apple iOS and Windows operating systems). In addition to being experts in mobile survey apps, Opinionmeter’s survey solutions also support mobile-web, online, offline and paper surveys. For more information, visit www.opinionmeter.com