January 15, 2004 Randolph AFB (82nd Medical Group)
Another way the 82nd MDG is looking to improve customer satisfaction is by actively seeking their feedback.
The group has started using “Opinionmeters,” or computerized survey stands, to gather feedback from patients rather than using mailed surveys, Mr. Russell said.
“The DoD contracts the patient questionnaire mail out process,” he said. “It is ineffective; the data is too old for us to be responsive, and the number of responses is too low. Using the Opinionmeter, we get more respondents, quicker results and an easier method of compiling data. All this enables us to better serve our patient population.”