For Immediate Release:
San Leandro, California, November 11, 2003 – Opinionmeter, the interactive customer satisfaction feedback system, active in over 100 military installations worldwide, has been awarded a GSA Multiple Award Schedule contract.
Under the GSA Schedules (Multiple Award Schedules) Program, GSA establishes long-term governmentwide contracts with commercial firms to provide ordering offices with access to over 4 million commercial services and products that can be ordered directly from GSA Schedule contractors.
When orders are placed against a GSA Multiple Award Schedule (MAS) contract, using the procedures under Federal Acquisition Regulation (FAR) 8.4, they are considered to be issued using full and open competition (see FAR 6.102(d)(3)). Ordering offices need not seek further competition, synopsize the requirement, make a separate determination of fair and reasonable pricing, or consider small business programs.
The Opinionmeter automates the process of collecting and reporting customer satisfaction feedback, and eliminates the labor involved with paper-based surveys. With the Opinionmeter you have the flexibility of customizing your own questions, enabling you to respond quickly and efficiently to customer needs.
The fully automated, portable Opinionmeter system also provides the following additional advantages:
- Timely, detailed and granular data locally and makes it easier to determine root causes of satisfaction trends, implement changes in process and conduct follow-up to ensure improvement.
- Results can be displayed on-site, online or exported to familiar software programs (Microsoft Excel).
- Easily integrated into current customer satisfaction feedback processes.
- Anywhere, anytime access to real-time survey data through the web-based SurveyManager, Opinionmeter’s new online survey management solution (for an online demo please visit:http://opinionmeter.com/oms_demo/
Media Contact: Morgan Strickland
Opinionmeter International, Ltd.