Air Force Material Command (AFMC) selects Opinionmeter To monitor patient feedback throughout all Medical Treatment Facilities

For Immediate Release:

Berkeley, California, March 12, 2003 – Opinionmeter, the interactive customer satisfaction feedback system, active in over 100 military installations worldwide, has been chosen to monitor patient satisfaction feedback throughout all Air Force Material Command (AFMC) medical facilities.

Col George Johnson USAF, who first introduced the Opinionmeter system at Robins AFB for evaluating patient satisfaction, recently gave this appraisal:
“The Opinionmeter system measures satisfaction immediately (not several weeks after the encounter), gives us feedback immediately(within minutes not months), and can be stratified down to the individual provider level (allows us to give individual teams their own score and to recognize those teams with the best patient satisfaction.) We started the system here at Robins, but it is now being utilized throughout the AFMC.”

The Opinionmeter automates the process of collecting and reporting patient satisfaction feedback, eliminating the labor involved with paper-based surveys. With the Opinionmeter you have the flexibility of customizing your own questions, enabling you to respond quickly and efficiently to customer needs.

The fully automated, portable Opinionmeter system also provides the following additional advantages:

  • Provides timely, detailed and granular data locally and makes it easier to determine root causes of satisfaction trends, implement changes in process and conduct follow-up to ensure improvement.
  • Results can be displayed on-site, online or exported to familiar software programs (Microsoft Excel).
  • Easily integrated into current patient satisfaction processes.
  • Anywhere, anytime access to real-time survey data can be accessed through the web-based SurveyManager, Opinionmeter’s new online survey management solution (for an online demo please visit: http://opinionmeter.com/oms_demo/

Media Contact: Morgan Strickland
Opinionmeter International, Ltd.
888.676.3837
morgan@opinionmeter.com

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