How does it work

Capturing Real-time Point of Experience Feedback and Voice of the Customer

Opinionmeter’s feedback management platform provides you with the ability to access real-time customer satisfaction feedback from a myriad of customer touch points throughout your organization – onsite and online. With a wide-range of survey deployment options (onsite/online/offline) we enable our clients to capture real-time ‘voice of the customer’ feedback at the point-of-experience.

All customer satisfaction surveys, whether they be deployed to kiosks, mobile devices, web, mobile web or even paper, they are all managed remotely through the web-based SurveyManager application – our feedback management platform. Being web-based, the SurveyManager has the ability to automate the delivery of your customized reports and provide real-time feedback from your customer satisfaction surveys. You can even setup real-time voice of the customer alerts when satisfaction levels fall below an acceptable level. Opinionmeter’s technology makes the collection of customer satisfaction surveys easier, quicker and more cost effective.

Opinionmeter maintains a device independent approach. Device independence provides the necessary flexibility to offer multiple data collection solutions in order to reach the customer whenever and wherever the customer experience occurs: “the right survey equipment at the right place at the right time.” In addition to the popular Opinionmeter survey-kiosk, additional survey solutions include a variety of touch screen systems available in handheld, tablet and kiosk configurations. Most recently, we have released the TouchPoint Mobile app supporting the iPad, iPhone and iPod Touch.

Technology OverviewDownload White Paper

SurveyManager OverviewDownload Overview

	Design your survey Design surveys from scratch or templates. Design everything from a simple one-page survey to complex multi-page surveys with advanced logic.
	Publish your survey Publish your survey to a range of interactive survey devices for spontaneous onsite feedback, or distribute web surveys via email or as a url link.
	Generate professional reports On-demand access to comprehensive web-based reporting tools. Reports can be pulled manually or pushed on a scheduled basis.

3-STEPS TO INFORMED ACTION