“Our entire team appreciates how Opinionmeter’s survey system provides us with the ability to get real time feedback from our patients. Knowing what our customers think about the service we provide them, both our strengths and weaknesses, has helped us build a customer service oriented culture that continually seeks to improve our service offering. The insights we receive from the patients are extremely valuable in our drive to retain patients in our highly competitive, elective healthcare services industry. Everyone in our organization is aware of our service measurement and collectively we are working to increase our scores, one patient encounter at a time.”
Geoff Wayne
Chief Operating Office
American Institute of Gastric Banding
|
