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September 2011

 

Opinionmeter Newsletter The latest News and Updates from OMi!   September, 2011 Available Downloads - List of Recent Enhancements - Creating Mobile Surveys for iPad, iPhone and iPod Touch -  “TouchPoint Shopper” Guide - GPS Tracking in Reports - Sat Alert Tutorial - Case Management Tutorial - Opinionmeter Blog!   Dear Morgan, This newsletter is intended to keep you up to date with the latest Opinionmeter news. These past few months we’ve been busy implementing many of your great suggestions for enhancing the SurveyManager – our feedback management platform. We have also just completed work on our next major release of the “TouchPoint Mobile” iOS Survey App (v. 24.09.2011). The release has been submitted to the App Store and should be available by the first of October. Please see below for additional details on all the new features and enhanced functionality. To download a 30-day free trial of our latest iOS Survey App, click on the following App Store icon below:   Be sure to check out the ‘Available Downloads’ section in the left side-bar. Just click on whichever item you’d like to download. SurveyManager Updates Recent SurveyManager enhancements include the following:  (Click here to view a complete list).   Additional Reporting Granularity - You can now select which questions you would like included within your Summary and Cross Tabulation reports. In addition to providing the specific question-related data you are looking for, this new feature can also be helpful when you wish to expose only particular questions when scheduling reports.   Options for Calculate Summary Percentages - Now you have the option of calculating your survey response percentages based off the Question Response total or the entire Survey Response total. This feature is especially useful when your survey contains branching logic and not all respondents have been presented with all questions. In this scenario, you would want to calculate your results based of the total responses for that Question not for the entire survey population. Before, it was only available for the Summary and Cross Tabulation reports.   Restore option now available for Surveys and Data - We have added the Restore Survey and Restore Data options to the Survey and Report modules. This new feature allows you to restore deleted surveys and survey data. When restoring survey data you have the option of restoring individual survey responses (which you may have deleted from the respondent level report) or entire survey files.  Export Raw Data to Excel - In addition to SPSS, .CSV, Tab and Fixed Width, you now have the option of exporting raw data as an Excel file.    View Sat Alerts screen - We have added a “Subject” column in the View Alerts screen so it’s easier to discern between multiple alerts from the same survey.   “TouchPoint Mobile” (iOS Survey App) Enhancements TouchPoint Mobile for Business 3.0 (B2B) Recent App enhancements include the following: (Click here to view a complete list of feature enhancements) Managing Multiple locations on the Device - Now you can download a list of locations to your mobile survey device and easily change locations on the fly on the device without needing to sync with the SurveyManager. This is especially helpful when you are running your mobile surveys offline and wish to change locations. New Interactive Mapping Question - This new question type displays an interactive map to the respondent. When the respondent touches the map the system will automatically return the GPS coordinates as well as the full address of the waypoint selected. This can be used for identifying trip origins and destination as well as easily identifying location addresses. Recycling Responses – Question responses can now be retained for subsequent survey completes. This feature is intended only for use with interviewer or intercept surveys. This is configured from the SurveyManager so that a customer can select which questions to retain from the previous survey’s selection. This way, for rapid entry of default values (e.g. interviewer, location coding, etc.), the respondent can simply select the “Next” button without having to reselect the responses for each new survey. Right to Left Language Support - The iOS Apple survey app now supports all languages that are read right to left, such as Arabic, Hebrew, etc.  Coming Soon! New Features Currently under Development!! Editing Survey Responses  - We’re working on making it simpler to edit and delete individual survey responses. We’re adding a “Edit Responses” button above the Respondent Level report which will allow you to view each individual survey and if you have the necessary privileges, edit the content of the survey, including closed and open-ended responses. Complex Branching - we’ve received several requests for more complex branching logic (conditional branching, backward branching, etc.). We’re now working on this enhanced functionality. Preview on Device with no Raw Data- Although the online previews provide an excellent representation of how your survey will appear on the device, some of you would also like the option of downloading a “test” survey to the actual device for final approval. This is possible now, however once you download a survey to a device the survey becomes locked. To avoid this, we are adding the option of downloading your survey in ”Test Mode”, whereby you can download without the survey becoming locked and responses will not be recorded, until you switch from Test to Live Mode. Keep your Apps updated! Check for Updates - Be sure to periodically do a ‘Check for Update’ on your Windows and iOS App devices to ensure you have the latest application updates. The current Windows App release is 2.0.90 and the most recent iOS (Apple) release is 24.09.2011 which will be available from the App Store first of October, 2011.   We look forward to hearing from you and receiving your feedback on these latest enhancements along with any ideas you may have for future enhancements. Opinionmeter is committed to providing you with the tools necessary for capturing real-time customer feedback, whenever and wherever the customer experience occurs! Best wishes,   Morgan Strickland, CEO Opinionmeter International email: [email protected] phone: 888-OPMETER web: http://opinionmeter.com   Forward email This email was sent to [email protected] by [email protected] | Update Profile/Email Address | Instant removal with SafeUnsubscribe™ | Privacy Policy. Opinionmeter International | 14727 Catalina Street | San Leandro | CA | 94577

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