Southampton’s Leisure Services department provide a diverse range of services including Museums, Art Galleries, Libraries, Tourism, Sports and Recreation. They pride themselves on customer service and are always keen to hear visitor feedback.
Southampton City Council was looking for new ways to increase customer feedback. Their comment cards and web site were providing limited responses, which were difficult to quantify.
- Simple to use device placed at at “point of service”; obtaining customers opinion while it is still clear in their mind
- Increased volume and quality of visitor responses
- Automated web based report creation saves staff time
- Portable – can easily be moved from Art Gallery to Museum to Information Centers etc to collect visitor information.