Southampton City Council

Opinionmeter International Success Story with Southampton City Council

Southampton’s Leisure Services department provide a diverse range of services including Museums, Art Galleries, Libraries, Tourism, Sports and Recreation. They pride themselves on customer service and are always keen to hear visitor feedback.

CHALLENGES:

Southampton City Council was looking for new ways to increase customer feedback. Their comment cards and web site were providing limited responses, which were difficult to quantify.

SOLUTION:

OPINIONMETER

BENEFITS:

  • Simple to use device placed at at “point of service”; obtaining customers opinion while it is still clear in their mind
  • Increased volume and quality of visitor responses
  • Automated web based report creation saves staff time
  • Portable – can easily be moved from Art Gallery to Museum to Information Centers etc to collect visitor information.

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