Opinionmeter  

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  Real-Time Customer Feedback

On site, On time, On demand

 

Opinionmeter's customer satisfaction market research tools enable you to capture real-time
'voice of the customer' feedback at the point-of-experience.

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Survey Manager

The SurveyManager provides everything you need to manage your onsite and online customer feedback programs. From survey design to interactive web reporting, all management tasks are accomplished through the SurveyManager’s intuitive interface. Through your SurveyManager login account you can remotely monitor and manage all survey campaigns, whether they be deployed as online, handheld or kiosk surveys.

Main Console

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From survey design to interactive web reporting, all management tasks are accomplished through the SurveyManager’s intuitive interface.

Survey Design Wizard

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The whole system is built with simplicity in mind, with a ‘Help Option’ and guided tours for every step in the process. The process of collecting data and producing a report is made easy and fast.

Question & Response Library

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Questions and responses can be typed manually, or selected from an on-line question and response library. The library can then be customised to include additional questions and response scales.

Report Design and Data Delivery

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The SurveyManager has a robust reporting tool built directly into the application. The reporting tool enables you to run on-demand reports or automate the delivery of your customized reports through the scheduled report feature.

Unlimited Filtering and Cross Tabulations

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The Cross Tabulation report enables unlimited filtering of your survey data. You can filter by time, date, duration or any response to any sequence of questions, including open-ended comments.

Export Reports: Excel, Word, PDF or Web

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All reports are instantly available on-demand or reports can be schedulded for automatic delivery wherever, whenever and in any format you choose: in Word, Excel or PDF formats.

Wide-Range of Chart Types

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The SurveyManager has many templates available for you to select from when building professional web-based reports. All reports can be exported to PDF, Word, Excel or as a web page.

Real-time Digital Dashboards

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The Digital Dashboard allows you to add any report type as a gadget within your dashboard and customize the layout with drag and drop simplicity. Enterprise accounts with tiered sub-accounts have additional drill-down and roll-up capabilities and all gadgets have mouse-over and click-through interactivity to instantly access underlying data.

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SurveyManager Demo Video