Archive for
May, 2010
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Keys to a Successful Customer Satisfaction Survey Campaign
Article Published on -
Friday, May 21st, 2010 at
3:26 pm 
This post was written by
Morgan Strickland
Over the past 15 years, Opinionmeter International has distributed thousands of customer satisfaction surveys through its wide-range of interactive survey devices. Here are some ‘tips & tricks’ we’ve learned over the years.
• Placement – When using an unattended survey system, such ...
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Where does the 360-degree feedback loop begin?
Article Published on -
Tuesday, May 4th, 2010 at
6:52 pm
This post was written by
Morgan Strickland
A great deal of attention has been paid to the importance of the customer feedback loop process – it goes something like this: gather continuous customer feedback, forward data to employees in real-time, analyze the data for the underlying root ...
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