Customer Satisfaction Survey Software!
Finally, you can manage all your surveys in one place. Opinionmeter’s feedback management platform provides multiple methods for distributing surveys to your customer’s point-of-experience, whether they are onsite, online or both. From in-store surveying with survey kiosks, or intercept surveying through a variety of mobile research tools or online web surveys, Opinionmeter can manage your survey needs all from one survey management platform. Learn more>
Opinionmeter International, Ltd is a leading provider of mobile market research tools. TouchPoint MobileTM is the most comprehensive mobile survey app on the market today, and can be white-labeled for seamless interaction with existing customers in any language, anywhere in the world. Opinionmeter’s mobile research technology enables its clients to capture real-time, ‘voice of the customer’ feedback at the Point-of-Experience (the moment the customer experiences the product or service). Being a mixed-mode, cross-platform provider, Opinionmeter can deploy its survey solutions onto a wide range of devices (including survey devices running Android, Apple iOS and Windows operating systems). In addition to being experts in mobile survey apps, Opinionmeter’s survey solutions also support survey kiosks, mobile web, online and paper surveys.
Opinionmeter’s mobile survey apps can be run in online or offline modes. All mobile research devices are remotely managed through the web-based SurveyManager application. While Opinionmeter’s survey software is incredibly powerful, it is also extremely easy to work with. As it is web-based, the SurveyManager automates the delivery of customized ‘voice of the customer’ reports and provides real-time customer satisfaction survey feedback and service recovery alerts. Access to instantaneous feedback from your customer service surveys and other mobile research projects creates an unbeatable competitive advantage for any organization focused on continuous improvements and greater profitability. Opinionmeter’s technology makes the collection of market research surveys easier, quicker and more cost effective.
All customer service surveys may be customized or edited on the fly, and professional reports generated and delivered in a variety of formats. All customer satisfaction survey feedback and market research reports may be fully customized and generated on-demand or scheduled for automatic delivery by email. SurveyManager’s powerful reporting tool provides the ability to segment ‘voice of the customer’ data based on locations and sub-accounts, as well as generate rollup reports to compare customer satisfaction survey feedback activity across the entire enterprise.