Customer Experience Feedback Solutions
Multi-channel survey solutions to capture feedback right at the point-of-experience
yielding the highest response rates, greatest accuracy, and most detail
Finally, you can manage all your customer feedback in one place. Customer experience is continuously delivered through multiple channels, by multiple employees at multiple locations. To manage these multiple experiences, our single platform provides a unified view and makes delivering insights to the right people seamless. Whether your enterprise surveys are deployed in-store, online, offline or through mobile apps, our flexible platform will manage these experiences across each touchpoint in the customer journey.
“For any businesses to flourish, it’s crucial they understand what their customers really think about their products and services – it’s that simple. What’s unique about Opinionmeter as a survey company is how we go about gaining access to those customer insights. Our enterprise survey platform captures real-time feedback at the moment the customer is experiencing the product or service. We do this by supporting multiple feedback channels that capture spontaneous insights from the customer’s point-of-experience.”
– Morgan Strickland, CEO.
Opinionmeter’s smart survey dashboards enable you to drive change throughout the entire organization. Anyone you wish can access the insight they need to make accurate and informed business decisions. You’ll never look at your customer experience data the same way again!